Team - Key BPO
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Outsourcing With A Difference

Lincoln Moore

Founder and Chief Executive Officer

Lincoln has over 15 years’ of IT experience at all levels and leads Key BPO with a technology first approach. He considers himself an ardent ‘coder’ and self-styled ‘nerd’. Having worked as both a Customer Service Representative and an Enterprise Business Analyst in the past, Lincoln is passionate about customer experience and process improvement. His vast experience across both front-end and back-end client engagement enables the business to deliver savings and improved customer experience to all clients.


Lincoln is also a serial entrepreneur who believes in the power of the sale. His motto is “Everyone is a salesman, whether you like it or not. Whether you are selling your talent, your experience or a product – the world is a constant wheel or exchange”

Oneil Falknor

Chief Business Process and HR Consultant

Oneil has over 18 years’ experience in implementing Human Resource, Operations and Client Vendor Management Solutions for fortune 500 companies worldwide. He has served in executive leadership positions for the past 12 years. His responsibilities include directing strategic growth through HRM and Operational Management for companies, growing their staff complement to in excess of 4,000 team members.


Oneil is currently the CEO of, Jamaica’s leading online job search portal with a reach of 2.3 million persons – nearly the population size of Jamaica. Oneil has proven management and leadership skills and consistently exceeds shareholder, staff, and customer expectations with a steadfast commitment to ethical standards, profitability and excellence.”

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